Your order

How nice! You have made a choice. Now it is up to me to wrap your package as nicely as possible and to ensure that it is in your possession as soon as possible.

For orders over €39.90 within the Netherlands you pay no shipping costs! Below this amount you pay €4.00. Your package will then always be sent with a track & trace code at PostNL.

Once your order has been shipped, you will receive a confirmation with the track & trace code. In principle, all packages fit through the letterbox. So you don't have to wait for it. (Although you can of course ;) If your package does not fit through the letterbox, I will inform you of this.

Please make sure your address details are correct!
KESHI studio cannot be held responsible for orders not received due to an incorrect address. If you find out that it is incorrect, please send a message with the correct details to mail@keshistudio.nl as soon as possible (within 24 hours).

Would you like to have your order delivered as a gift?
Sure! That's possible! At the end of your order, indicate in the comments field that it is a gift for someone. Then I will wrap it even more festively and you can choose to have me write a personal message.

International Shipping

Since January 1st 2020, it's not allowed by the Dutch government to send commercial goods in an envelope with a stamp, when sent within Europe or International.

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International Shipping
International shipping rates (June 1st, 2020) Selected countries only.

• Belgium, Denmark, Germany, France, Ireland, Luxembourg, Sweden

Standard Shipping EU €7.50
Standard Shipping EU + Track & Trace € 11.00
Free Standard Shipping from €79.90

• US, Aruba, Curacao, Suriname

Standard Shipping € 11.00
International Shipping + Track & Trace € 29.00
Free Standard International Shipping from €120

*** If your country is not on this summary, please contact us by sending an e-mail to mail@keshistudio.nl

You could also visit my shop on Etsy to make an international purchase. Most of our items are listed >>> www.etsy.com/nl/shop/KESHIstudioNL

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Delivery times

I strive to have your order ready for shipping within two business days. Except for the beaded earrings. The delivery time of these jewelry is between 2-5 business days, depending on the workload.

The beaded earrings take a lot of time to make, so there are no large stocks and I generally make them to order.

Do you need a specific design urgently or by a specific date? Send a message via Instagram or email to mail@keshistudio.nl

I will carefully pack your order. But after I have dropped your order off at the post office, it is literally out of my hands and unfortunately I have no influence on how long it takes before it reaches you. In general, the following delivery times apply:

Netherlands: 1-3 working days
Belgium, Germany & Luxembourg: 3-5 working days
Rest of Europe: 5-10 working days
Rest of the world: 10-25 days

Custom made
Want to have something custom made? Great!
I would like to discuss your wishes with you and then make a quote for you. Do you agree? Then you will receive your custom-made item in your home 2-3 weeks after payment.

Returns

Do you want to return your order?

Send an email to mail@keshistudio.nl within 14 days of receiving your order with 'return' in the subject + your order number.
You will receive instructions for returning your order in your mailbox.

Then return your order within 7 days, and you will receive the amount back into your account. If you want to exchange it for another item or a credit note, that is also possible. Discounted items or custom/tailor-made items cannot be returned.

Shipping costs of the returned package are for the account of the buyer. You are also responsible for the returned package. So always make sure you have a shipping receipt and pack your return shipment carefully. Preferably in the original packaging or otherwise choose a bubble envelope or other sturdy material. KESHI studio is not liable for items that have become defective during return shipment due to careless packaging and reserves the right to refuse returned jewelry.

Earrings are an exception to the return policy. This is a so-called hygiene product and is no longer saleable for hygiene reasons once worn. You can indicate that you wish to receive your earrings in a sealed package. Indicate this at the end of your order in the comments field when completing your order. Earrings that are returned sealed will receive the amount refunded.

Return address
Always contact us first before returning an item.

KESHI studio
Westenenkerweg 95A
7335 CV Apeldoorn

The Netherlands
(no visiting address)

Warranty

You have a 3 month warranty on KESHI studio products. This period starts from the day stated on your payment overview.
Within this period, repair of your item will be free of charge, if possible.

Does your item break after the warranty period and do you want to have it repaired?
Send a message + photo of the defect to mail@keshistudio.nl so I can see if it can be repaired and if there are any costs involved.

Discoloration or damage due to careless use is not covered by the warranty period. Think of natural wear, stains from perfume, lotions, water damage or discoloration from UV light. If you lose your item, I cannot replace it for free.

Retourneren

Je hebt het recht jouw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren. Je hebt na annulering nogmaals 14 dagen om jouw product retour te sturen. Je krijgt dan het volledige orderbedrag inclusief verzendkosten gecrediteerd.

• Stuur binnen 14 dagen na ontvangst van je bestelling een mail naar mail@keshistudio.nl met in het onderwerp 'retour' + je ordernummer.
  De instructies voor het retourneren van je bestelling ontvang je dan in je mailbox.
  
  
• Stuur je bestelling vervolgens binnen 14 dagen terug.
  
  
• De gemaakte verzendkosten voor het retourneren komen voor rekening van de koper en bedragen rond de  €4,25 (PostNL) wanneer wordt gekozen voor track & trace (aanbevolen).
  
  
• Ook ben jij verantwoordelijk voor het retour gestuurde pakket. Zorg dus altijd voor een verzendbewijs en verpak jouw retourzending zorgvuldig. Het liefst in de originele verpakking of kies anders voor een luchtkussen envelop of stevig materiaal. KESHI studio is niet aansprakelijk voor items die door onzorgvuldig verpakken defect zijn geraakt tijdens het retour zenden en behoudt zich het recht geretourneerde sieraden te weigeren.
  
  
• Wil je jouw artikel ruilen voor een ander artikel of een tegoedbon? Dan mag dat ook. Laat ons via de mail weten wat je graag wilt ruilen.
  
  
• Op maat gemaakte en gepersonaliseerde artikelen kunnen na aankoop niet geretourneerd worden.
  
  
• Oorbellen retourneren is mogelijk. Mits in ongebruikte staat en in de originele, onbeschadigde verpakking. Wil je oorbellen cadeau geven of twijfel je? Geef aan het einde van je bestelling aan dat jij je oorbellen in een gesealde verpakking wilt ontvangen. Oorbellen die geseald in de originele, onbeschadigde verpakking retour worden gestuurd krijgen het aankoopbedrag altijd volledig geretourneerd.
  
  
• Mocht het product beschadigd of de verpakking meer beschadigd zijn dan nodig is om het product te proberen, dan kunnen we deze waardevermindering van het product aan je doorberekenen. Behandel het product dus met zorg en zorg ervoor dat deze bij een retour goed verpakt is.

Retouradres

Neem altijd eerst contact op voordat je een artikel retour stuurt.

mail@keshistudio.nl

KESHI studio
Westenenkerweg 95A
7335 CV Apeldoorn

The Netherlands
(geen bezoekadres)

 

Terugbetaling

Heb je aan de bovenstaande voorwaarden voldaan en is het pakket goed retour ontvangen door KESHI studio? Dan ontvang je binnen 14 dagen na aanmelding van je retour automatisch het door jouw betaalde bedrag - inclusief verzendkosten - terug op je rekening. Mocht je jouw bestelling hebben geruild voor een ander artikel of cadeaubon, dan ontvang je hiervan apart een bericht van verzending.

 

Do you have a question about the webshop, materials or questions about the products. In this FAQ the most frequently asked questions are listed for you. Handy!

• Where can I see the items 'live'?
  
  For updates on markets and fairs where KESHI studio is present, it is best to follow KESHI studio on Instagram or Facebook .
  
  
  
• I bought an item at a market or fair and have a question about it.
  
  Send an email with your question to mail@keshistudio.nl or ask your question via the Contact form. Is your item broken? And do you want to see if it can be repaired? Then send an email + a photo of your broken item to the above as soon as possible email address.
  
  
  
• Can I return my earrings?
  
  Yes, you can! Please send them sealed so we can guarantee hygiene for the next customer. Simply leave a message in the comments field when you place your earring order.

• Help! My jewelry is broken!
  
  Oh no! Did you buy the jewelry in the webshop? Then send an email with your order details and a clear photo of the defect to mail@keshistudio.nl, then I will gladly help you further.
  
  Did you buy a KESHI studio piece of jewelry in the store? Please contact the store in question. They will then contact us for a possible repair.

• Can you also make bracelets and necklaces longer or shorter?
  
  Yes, that is possible! Contact us via mail@keshistudio.nl with your question and we will discuss the possibilities. Please note that in some cases additional costs may be charged and that an item cannot be returned after purchase.
  

• When will my order be shipped?
  
  We do our best to get your items to you as soon as possible. Most items are shipped within 48 hours of placing your order. Please see the Order Information page for full shipping details.

• I saw something on Instagram but can't find it in your shop. Can I still order this item?
  
  In some cases this is certainly possible. Send a message to mail@keshistudio.nl with the name or description of the item. You will then receive a message as soon as possible whether the item can still be made or whether an alternative is available.

• Can I sell KESHI studio items in my store?
  
  Yes, super fun! Check out all the possibilities here.
  KESHI studio can be found at Faire but if you prefer to order directly, send an email to mail@keshistudio.nl and we will look at the possibilities together.

Whoohoo! So excited that you are interested in KESHI studio items!

Currently I'm taking direct orders through Faire, but you can also send me a message.

Please use the direct link below! This will save me additional costs on your order and helps my business grow.

If you have any questions or your country isn't listed on this platform, please contact me by sending an e-mail to mail@keshistudio.nl and I will reply your email asap.

KESHI studio X Faire
For resellers in: Europe, US, Canada, Australia.

• Minimum order as low as $250
• Pay later, up to 30-60 days*
• Directly delivered to you, from the studio
Visit my shop on Faire !

Order directly @ KESHI studio

Would you rather like to buy directly from the studio? Or do you need specific quantities or items that are not listed on Faire?
Contact mail@keshistudio.nl and I will reply your email asap.

Slow fashion, bead by bead…

Once you've placed your order I will work my magic! But since my quality standards are pretty high and I'm just a one woman show, with only two hands, your order takes time. I'll keep you updated regularly and try to deliver my best work as soon as I can.

*Please read the terms and conditions on the official website of the wholesale platforms that are listed. KESHI studio cannot be held responsible for any incorrect information or changes in terms for the company's listed on this page.

Collabs

Are you a stylist, lifestyle photographer, celebrity, fashion designer or label and would you like to collaborate? Or meaby design a collection with me?

Please contact me and let's make some great plans together!
Send an email with your ideas to mail@keshistudio.nl and I will reply to you.